Why is RadarOpus running slowly?

There are a few reasons why RadarOpus could be running slower, here are some easy solutions!

1. PC/MAC age and OS:

RadarOpus is a very powerful software, so exactly like you'd expect a Ferrari to need more gas than a Ford, it is normal for RadarOpus to need more "PC power" than say "Microsoft Word" or a very basic Homeopathic Software. If it is the first time that you use RadarOpus and it seems slower than other software on your PC/MAC, please check the minimum requirements for installing it. Of course, we follow the development of Apple and Windows, so if you have a very performant PC and the latest Operating System but RadarOpus is still running slow, then have a look at the other options below.

If you have a PC/MAC that is more than 4-5 years old, then it's likely that this is the issue. 

SOLUTION:
  •  Increase the RAM on your PC.
  •  Get a new PC.
  •  Get the latest Operating System running on your PC/MAC.

2. Your ANTI-VIRUS software:

The most common issue we see with customers is anti-virus programs slowing down or blocking RadarOpus. At the time of writing, "MALWARE BYTES" is a perfect example of an anti-virus program that causes extreme slowness on RadarOpus.

SOLUTION:

- Whitelist RadarOpus in your Anti-Virus software. This means going into the settings and "telling" your anti-virus that "RadarOpus" can be trusted as software. Doing this will solve the problem in 99% of cases.


- On a MAC, even if you don't have an anti-virus, you can go in the preferences and whitelist the program.

If you struggle with this, then please contact the provider of the Anti-Virus software to get help.

3. Too many documents open:

When you re-open RadarOpus, it will automatically load all the documents you had left open when you last used it. So if last time you quit RadarOpus you left 6 Materia Medica open, when you re-start RadarOpus, the program will load all 6 documents again. Consider that each book could have hundreds of pages, so times 6 books it could mean thousands of pages... That's like someone asking you to lift a car before having breakfast!

SOLUTION

Get in the habit of closing down all the documents before shutting down RadarOpus. 

4. Too many programs running at the same time:

Because RadarOpus is a very powerful tool (e.g. due to its ability to do complex searches across different types of documents simultaneously), it will also eat up a fair amount of RAM and/or PCU (basically power) of your PC/MAC. So if you have 4-5 software open at the same time as RadarOpus, it could affect your computer's performance negatively.

SOLUTION

If you find that the computer gets slower, consider closing all other applications and only keeping RadarOpus open. It's also worth re-starting your PC/MAC and then only opening RadarOpus.

5. Your PC is running out of space:

A common issue with PC slowness is the hard disk being very full without the user noticing it. If your hard disk is very full, the programs that need more "PC POWER" will struggle the most.

SOLUTION

Check your disk space. If you have less than 20GB of space left on your hard drive, consider deleting all unnecessary files, saving files on a cloud or upgrading your device with a larger Hard Drive.

6. You are trying to make very complex queries:

When you ask RadarOpus to do very complex queries, it will of course work harder and therefore require more computer power.

SOLUTION

Try to restart RadarOpus and then do a simple search query. If it is much faster then it means the query you had asked was making the PC work too hard. An easy way to solve the problem is to get more RAM or/and a more performant PC. Also,
ensure you are running the latest Operating System and the latest version of RadarOpus.

7. Your RadarOpus version is old:

We often receive support requests from people with an old RadarOpus version, and the answer to their problem is virtually always included in the latest update.

SOLUTION

Keep your RadarOpus up to date... ALWAYS :-)

We release updates because we listen to your feedback and make improvements. If you don't keep RadarOpus up to date, then you are preventing yourself from running a smooth and up-to-date program.

For anything else... of course, feel free to contact us. If your issue is something we have never encountered before (i.e. a new "bug" in the system), we'll take note of it and fix it as soon as possible ;-)

IF YOU USE A DONGLE: No, because the license is stored on the physical dongle, so as long as the dongle works (we recommend getting a new one every 2 years to avoid normal wear and tear), you can use it on any device that has RadarOpus software installed. IF YOU USE A SOFTWARE LICENSE: If your RadarOpus works without a USB/Dongle then BEFORE you change your device you need to contact our tech support and have the license “lifted” from your old device and placed into the new device. If you forget to do this and e.g. empty your Hard Drive or make any physical changes (like changing the RAM) to your device then the license will likely break and you will need to purchase a replacement.

IF YOU USE A DONGLE:
Yes you can change parts. This will not affect RadarOpus because the license is stored on the dongle. You can always re-install the software on your device if you need. Keep in mind that you should always keep a back-up of your saved RadarOpus data somewhere safe before you make any such changes. This will prevent you from compromising your data in any way. Finally, always ensure that you have the latest version or RadarOpus installed before you make such changes to your device.
IF YOU USE A SOFTWARE LICENSE:
No you cannot make any physical changes to your device unless you contact our support first and have the license “lifted” from the device. Normally we will do this operation free of charge for you. Once you have updated your device, we will place the license back in. If you forget to contact us and the license “breaks” as a result of the changes you make, then you will need to purchase a new license from us. Keep in mind that you should always keep a back-up of your saved RadarOpus data somewhere safe before you make any such changes. This will prevent you from compromising your data in any way. Finally, always ensure that you have the latest version or RadarOpus installed before you make such changes to your device.

An internet connection required for first activation
After first activation:
  •  every 30 days for dongleless license
  •   every 12 months for dongle license
  • Mac – macOS 10.14 Mojave and higher (Latest Operating System is advised)
  • Windows - From Windows 10 to 11 (Latest Operating System is advised)
  • RAM - 8GB or more recommended
  • Processor - Intel Core I3 and Higher  Processor recommended
  • USB port (only if you are installing from a USB pendrive)
  • HD display monitor (1152×720) - higher is better
  • 25GB free space on the hard disk (NTFS)

For Windows: -
  • Windows 10 to 11 (Latest Operating System is advised)
  • 8GB RAM or higher
  • Intel processor recommended
  • HD display monitor, USB port
  • 25GB free space.

We provide proper training to our users once a Homeopath decides to get radar opus he/she can ask for demonstrations by generating a ticket on our website and within few hours he/she will be connected our Doctor for the demonstration.

Visit Get demo section to download the fully functional working, limited period demo of the Radar Opus. Also download section provides video demos of most of the features of radar opus. The Demo version of the software works for 15 days. You can also contact out radar team for assistance (Mob No: +91 9625279905) or write to us at opussupport@bjainrx.com

Radar Opus provides Free demos for its users regularly conducted by doctors associated with radar Opus India. Go to our website (Website link) and click get demo and submit the form.

For MAC’s : -
  • Intel MAC with Mountain Lion or higher
  • 4GB ram or higher
  • HD display monitor, USB port
  • 25GB free space.

Once you have purchased the software out team will provide you with a link to the setup file of the software click on it and the software would be downloaded on your system.

Radar opus Security key is a software protection key. Security key is USB key which should be inserted in to any one of the USB port before you start the software. Only one security key will be provided for software so please keep the key safely.

You can also contact out radar team for assistance (Mob No: +91 9625279905) or write to us at opussupport@bjainrx.com
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